What We’re Hearing from Call Center Managers

Bunchball recently polled call center managers – once during my Call Center Week presentation and then a second time after a subsequent webinar. The results were quite intriguing.

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Source: http://www.bunchball.com/blog/post/1709/what-we%E2%80%99re-hearing-call-center-managers

Written By juliooliveira

I’m from Sao Paulo / Brazil, married with a incredible woman called Francine and I have two lovely children: Sarah (8 years old) and Nicolas (2 years old). Currently enrolled at the master degree program (MSc) in Information Systems Management at the University of Liverpool (UK). Holder of the credentials PMP and PMI-ACP of the Project Management Institute (PMI).

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