How Gamification Improves Customer Service

Customer Service can be tough. Gamification can help.

Customer service is a tough job, and it can be easy for your reps to get burned out—not only do they have to be thoroughly knowledgeable of the product, but they also have to handle a never-ending stream of callers, some of whom are inevitably exasperated. 

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Author: Noah Brimhall
Source: https://www.bunchball.com/blog/post/1956/how-gamification-improves-customer-service

Written By juliooliveira

I’m from Sao Paulo / Brazil, married with a incredible woman called Francine and I have two lovely children: Sarah (8 years old) and Nicolas (2 years old). Currently enrolled at the master degree program (MSc) in Information Systems Management at the University of Liverpool (UK). Holder of the credentials PMP and PMI-ACP of the Project Management Institute (PMI).

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