Call center managers are constantly on the look-out for ways to improve operational efficiencies and performance overall. We recently helped a customer that needed a fresh approach to a variety of traditional call center challenges.
Written By juliooliveira
I’m from Sao Paulo / Brazil, married with a incredible woman called Francine and I have two lovely children: Sarah (8 years old) and Nicolas (2 years old). Currently enrolled at the master degree program (MSc) in Information Systems Management at the University of Liverpool (UK). Holder of the credentials PMP and PMI-ACP of the Project Management Institute (PMI).