This article is written by Contributing Writer Erik van Mechelen. Making moves Snap Inc. is making moves. First, it built a cool mobile-only camera and messaging app with millions of engaged users. Snaps are ephemeral and the app opens on the camera. The founders famously turned down a $3-billion offer from Facebook. Snap Inc. continued … Continue reading Gamification Analysis: How Snapchat Launched Spectacles
The post Gamification Analysis: How Snapchat Launched Spectacles appeared first on Yu-kai Chou: Gamification & Behavioral Design.
Author: Erik Mechelen
Source: http://yukaichou.com/gamification-examples/gamification-analysis-how-snapchat-launched-spectacles/… Read the rest
The Games for Learning Summit was hosted on June 23-24, 2016 at the New School’s Parsons School of Design, as part of the 13th annual Games for Change Festival. The Summit was … Read more
Author: Games for Change
Source: http://www.gamesforchange.org/2016/11/games-for-learning-summit-recap-part-3-the-way-forward/… Read the rest
Onboarding Phase of Player’s Journey Long overdue, but not forgotten. Here is the 22nd installment of the iconic Beginner’s Guide to Gamification! It was delayed because of my focus on Octalysis Prime, but now I am back. Now that I got Final Cut Pro for OP, I can also input multiple subtitles on a screen, … Continue reading FINALLY!! Beginner’s Guide to Gamification (22 of 90): Onboarding Phase of Player’s Journey
The post FINALLY!! Beginner’s Guide to Gamification (22 of 90): Onboarding Phase of Player’s Journey appeared first on Yu-kai Chou: Gamification & Behavioral Design.
Author: Yu-kai Chou
Source: … Read the rest
Today – on Thanksgiving 2016 – I’m feeling grateful for my family, my health, and my ability to learn and grow. I had an enlightening conversation today with a relative on the “other side” politically – it wasn’t easy, but I survived – and learned something in the process. I think he did as well (at least I hope so). And then my awesome 20-something nephew Zac wished me a Happy Thanksgiving. and reminded me to “keep an open mind and an open heart.” YES.
I’m doing my best to listen, learn and stay open. Sending you light, love and gratitude on … Read the rest
This article was written by Contributing Writer Erik van Mechelen The Nobel Prize in Economic Sciences Goes to… Contract theory is evolving. This year’s Nobel Prize in Economic Sciences went to Oliver Hart and Bengt Holmström for their contributions to contract theory. In the 1970s, Holmström’s informativeness principle helped define how a contract should link an agent’s … Continue reading Why Commissions Hurt Productivity and Job Satisfaction
The post Why Commissions Hurt Productivity and Job Satisfaction appeared first on Yu-kai Chou: Gamification & Behavioral Design.
Author: Erik Mechelen
Source: http://yukaichou.com/workplace-gamification/commissions-hurt-productivity-job-satisfaction/… Read the rest
Recent research by Deloitte found that 62% of organizations view customer experience provided through contact centers as a competitive differentiator. What’s more, 40% of the organizations that participated in the study have dedicated customer experience resources, and 82% recognized “accuracy and quality of information” as the most important customer experience attribute.
Do your call centers give you a competitive edge? Do your agents deliver quality service . . . and do they provide it efficiently and effectively?
Gamification can directly impact your answers to those questions. Here’s how:
Source: http://www-staging.bunchball.com/blog/post/1497/how-use-gamification-improve-call-center-performance… Read the rest